Whether your absence is unexpected or planned, PracMinders ensures professional obligations are managed lawfully and carefully.
Every action follows secure, verified processes designed to meet Australian privacy and health records law.
When a contingency plan is activated, PracMinders steps in quickly and carries out defined administrative actions directly within your practice management system (PMS) — cancelling appointments, suspending bookings, and sending patient and referrer notifications.
This applies to both Core and Core Plus plans. Both cover permanent practice suspension and transition. Core Plus also provides flexible support when the absence is temporary or the outcome is still uncertain.
Not yet planning to exit practice, but want to make sure the groundwork is in place if something happens?
The Legacy Readiness Plan documents the key administrative information needed to set up a Legacy Plan in future — including PMS access details and your record custodianship preferences — so that if you die or become permanently incapacitated before formally entering into a Legacy Plan, your loved ones or legal representatives have everything they need to do so without delay.
Core and Core Plus plans both include Legacy Readiness. Practitioners on either plan do not need to purchase it separately.
Permanent practice closure marks the end of clinical work — but not the end of record-keeping obligations.
Under Australian law, patient health records must be retained for a minimum of seven years from the date of last entry for adult patients, and longer for patients who were minors when treated. Those obligations remain regardless of whether the practitioner has retired, died, or become permanently incapacitated.
The Legacy Plan is a separate service from the contingency plans, and is formally entered into by the person or entity who holds legal responsibility for the patient health records. Once in place, PracMinders becomes the lawful custodian and manages record transfer, retention, authorised access, and eventual destruction in line with Australian law.
The practitioner, executor, or legally authorised representative contacts PracMinders to request custodianship under the Legacy Plan.
We confirm legal authority, required documentation, and PMS access arrangements before custodianship can commence. If you have a Legacy Readiness Plan or either a Core or Core Plus Contingency Plan, this process can be streamlined.
Records are exported from your PMS, encrypted, and transferred to our Australian-based secure storage platform.
Records are retained for the legally required period. Access is granted only upon authorised request — from patients, legal representatives, or other parties with lawful authority.
Once statutory retention periods expire, records are securely destroyed in line with Australian law. Audit documentation is provided.
PracMinders is designed for health practitioners working in private practice who are personally responsible for their own patient health records, administrative systems, and professional obligations — not for practitioners whose employer manages those responsibilities on their behalf.
The following lists highlight some of the professions we commonly support, with many others also eligible.
If you are responsible for managing patient or client records outside a public hospital system, this service is designed for you. If you’re unsure whether it applies to your practice, contact us.
Explore the Contingency Plans — Core and Core Plus — or learn more about patient health record custodianship with the Legacy Plan, or planning for it with the Legacy Readiness Plan.
